Student telephony

Welcome to the University of Warwick student telephone services:

• 1,300 student rooms with a private telephone
• 170 phones in residential corridors
• 15 payphones in public areas
• University approved international calling cards available from Costcutter and the Post Office on campus

HOW DO I MAKE A CALL?

Student rooms and residential corridors. You can only use a University approved international calling card to call outside the University.
Internal calls can be made free simply by dialling the 5 digit extension number.

Payphones. You can pay cash or use a University approved international calling card.

HOW DO I USE A CALLING CARD?

INTERNATIONAL CALLING CARDS

• On telephones in student rooms and in residential corridors, dial the appropriate shortdial number e.g. 15 for the Yes calling card, 12 for the Post Office phonecard
• On payphones dial the 0800 telephone number on the back of the card
• Input PIN
• Dial the number you require

Cards are available in various denominations from Costcutter and the campus Post Office.
These cards are sold to give overseas students access to cheaper telephone tariffs.
The University of Warwick has no control over these systems.
There is no access to any telephone numbers beginning with 08 or 09 on these cards.
Only cards purchased on campus will work on the University telephone system.

WHAT RATES WILL I BE CHARGED?

Cards. Rates are available in Costcutter.

Cash. If you pay cash at a payphone calls are charged at BT payphone rates.

HOW CAN I RECEIVE A CALL?

The University does not accept reverse charge or collect calls.

Residential corridors. Incoming calls to corridor phones can be made through the University switchboard on (024) 7652 3523, [+44 24 7652 3523 for overseas callers].
The caller will be asked for the extension number of the phone they require.
Incoming calls to corridor phones are not allowed after midnight.

Student rooms. Incoming calls to telephones in rooms are made via an auto attendant on
(024) 7657 2572, [+44 24 7657 2572 for overseas callers].
The caller will be asked to input the extension number of the room they require.
Callers without touch-tone telephones will need to dial the University switchboard as above.
(Also see section on: Contacting the University Out of Hours)

Answering machines can be connected to the telephones in the rooms although we cannot guarantee that these will work.

At present there is no voice mail facility for students.

CONTACTING THE UNIVERSITY OUT OF HOURS

Callers will need the 5 digit extension number of the person they require. Dial (024)7652 3523 or from overseas +44 24 7652 3523, enter the extension number when requested.
If there is a GENUINE emergency out of hours, dial the above number and wait. After the auto attendant message you will be connected to a member of the Security staff.

OTHER INFORMATION

General

• There is no access to other telephone services
• There is no BT operator access
• External telephone numbers are not available from the University telephone exchange
• UK Directory enquiries can be accessed on the internet at: http://www.bt.com/directory-enquiries
• EMERGENCIES. Dial internal 999 or use the emergency button on the University owned payphones

Faxes

• Faxes can be sent and received at the Post Office situated in Costcutter, main campus
• Fax machines can also be used in student rooms with a private telephone socket, but must be used in manual mode.
• Incoming faxes can be received if the sender's fax machine is set to manual mode

Customer Service

• Student Bedrooms. If your room phone develops a fault you must take it to the Telecommunications Office in IT Services on main campus. The phone will be tested. If it is faulty it will be replaced, if it is not faulty then your line will be investigated.
• Residential Corridors. Any faults to phones in corridors should be reported to extension 24322

Part of the Warwick Business and Leisure Family. To see what more we can do for you go to: www.warwickbusinessandleisure.co.uk