Learn to

• Understand the philosophies underlying systems improvement including systems thinking, total quality management and demand management
• Understand that any productive process relies on human, technical and organisational resources
• Evaluate the usability and utility of widely used approaches, tools and techniques for systems improvement in healthcare settings
• Identify and evaluate the underlying organisational factors that may produce the need for systems based improvements
• Apply principles of systems improvement to the identification, assessment and mitigation of deficiencies in their own work environment
• Compare and contrast across discipline borders and learn from other specialities and contexts
• Understand the link between systems improvement, patient safety, quality of care and cost-effectiveness

Module delivery

Each course will consist of 40 hours of structured learning activity delivered over 5 days, covering:

• Systems theory and clinical systems improvement
• Lean thinking and practice in healthcare including principles of lean, waste and value
• Business Process Re-engineering and radical redesign
• Failure Analysis and reduction of waste
• Patient safety as a system failure
• Demand management and scheduling including theory of constraints
• Leading improvement, managing change and the improvement culture
• Measuring and evaluating improvement
• Process redesign and mapping tools including A3, value stream mapping, current and future state maps
• The health economy and supply chain integration