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Service Management and Design

Course Aims
  • To support the development of personnel for organisations who view service as a core competence.
  • To develop the capability to manage and lead in service organisations operating service dominant logic.
  • To provide a thorough knowledge and understanding of the key value adding activities of: market, service support, experienced based operations, service supply chains, and providing and enabling technologies
Course Learning Outcomes
  • Knowledge of the processes and technologies used by service dominant businesses
  • Knowledge of the management and operational implications of service dominant organisations
  • Knowledge of the role of technical and business information to improve internal and external company operations
  • Knowledge of the local and international global environment in which businesses operate and its strategic implications
  • A critical awareness of service business issues some of which are at the forefront of current business practice
  • A comprehensive understanding of and competence in the use of appropriate analytical tools and techniques
  • An ability to apply relevant techniques appropriately and understand how their results may be used to inform judgements and develop and advance ideas and/or practice. Evidence of originality in the application of knowledge and critical awareness.
  • Analysis and evaluation of complex business systems and technical information
Module Requirements for Service Management and Design

Candidates for the MSc will be required to take 180 credits overall to include modules equivalent to at least 20 credits from the Core list, and at least 10 credits from the Required list, as well as a dissertation project.

Candidates for the Postgraduate Diploma will be required to take either 120 module credits, with at least 20 credits from the Core list, and at least 10 credits from the Required list, OR take 60 module credits with at least 20 credits from the Core list, and at least 10 credits from the Required list as well as a dissertation project considered by an Exam Board to be a pass at Postgraduate Diploma level.

Candidates for the Postgraduate Certificate will be required to pass 60 credits, with at least 20 credits from the Core list, and at least 10 credits from the Required list.

Candidates for the Postgraduate Award will be required to pass 30 credits, with at least 20 credits from the Core list, and at least 10 credits from the Required list.

Definition of terms:

  • Core: students must pass the module (50% or above)
  • Optional core: students must take the stated proportion of modules from this list and must achieve a pass (50% or above).
  • Required: students must achieve mark of 40% or above on the module
  • Defined Elective: students must take the stated proportion of modules from this limited list
  • Optional (elective) modules: students may take any remaining credits from this list after satisfying the list requirements outlined above
  • Students are still required to achieve the stated amount of passed credits and credits failed in the 40s for award as per General PGT Regulations page

Course regulations are written as the basis on which awards can be made. They are not written to make any guarantee of which optional modules may be available in any location in a specific academic year.