Many groups have a shared email account that is monitored by multiple staff. An example is enquiries@wbs.ac.uk . These were accessed in GroupWise using the Proxy option.

In Outlook the best way to access and use these accounts is through Outlook Web Access.



I don't like web interfaces, why can't I access these accounts in the Outlook client?

If you really want to you can but please be aware of the following six limitations that do not make this our recommended option.

In this example you are a member of a small team who support the Dean. You help manage his/her mailbox and reply to some messages on the Dean's behalf.

  1. If you use this option all of the items you send on behalf of the Dean will go into *your* sent items, not those of the Dean making it hard for each member of the team to know what work has been done and what is still outstanding.
  2. ***Not relevant any longer***Any emails you send will (in the above example) say 'Joe Bloggs on behalf of the Dean', which rather gives the game away and perhaps lacks a little professionalism.
  3. Each time you send a message you will need to remember to select the 'sender' account, e.g. your personal one or the Dean's in our example.
  4. The permissions necessary to enable such sending need to be deployed by the IT group and cannot be managed by end users making the process bureaucratic. Also you are not able to see who has access so it is hard for you to ensure only staff who need these permissions have them (e.g. if a staff member moves to a different post).
  5. You will need to have multiple signatures, one for your account and one for the shared account. For *every* message you send you will need to select the correct signature.
  6. Each person who will send from the shared account needs to create and maintain a shared signature. Should something about the shared account change (e.g. the Dean's telephone number) then each person will have to update their version of the shared signature.