Tuesday 13 February 2007, 9.30 am to 12.00, Council Chamber, First Floor, University House

Course Leader: Kevin Hamer, Personnel Operations

Whether you work in an academic, administrative or commercial department we all have a responsibility to ensure that we deliver great customer service.

This event will look at the considerations needed in developing a framework to effectively develop, manage and support a customer service culture and will reflect on some examples of good practice within the University.

Contact Suzanne Keene on ext. 24843 if you would like to attend.