A
	Academic and research training courses …details of training courses to enhance your work and research
	Academic data store (ADS) …the centralised hub of academic data in the University
	Academic technology …support for using technology in teaching and research
	Account management …looking after your IT Services account
	Account registration …information about registering for an IT Services account
	Anti-virus software …download anti-virus software for your PC or Mac
	Apple Mac …support for Apple Mac computers
	Assessment support …help with paper-based and online assessment
	ATHENS …electronic journals and databases available through ATHENS national service
	AV equipment loan …booking audio visual equipment
	AV support …audio visual support for centrally timetabled rooms
	AV technical assistance …technical assistance for all centrally timetabled rooms
B
	Blogs …information about Warwick Blogs, the University's blog publishing tool
C
	Cabling …network and telephone cabling
	Car Parking Permits …purchasing an annual car parking permit online
	Careers …information about the myAdvantage system used by Student Careers & Skills
	Centrally timetabled rooms …audio visual support for centrally timetabled rooms
	Changing a password …how to change your account password
	Computer purchase …order desktop and laptop computers from University-approved suppliers.
	Computer rooms …locations and opening hours of computer work areas
	Computers …working with desktop and laptop computers
	Course transfers …requesting a course transfer online
	Card payments …information about taking debit and credit card payments online
	Customer Relationship Management (CRM) ...centralised information about external stakeholders
D
	Database training courses …details of training courses in Microsoft Access
	Databases …electronic journals and databases available through ATHENS national service
	Degree congregation …information about registering for Degree Congregation online
	Design …details of the web site, graphic design and review services offered by the web team
	Desk phones …request a move or report a fault with an extension
	Desktop computer purchase …order desktop computers from University-approved suppliers.
	Desktop computers …working with desktop and laptop computers
	Digital humanities …support for using technology in research in arts and humanities
	Direct debit mandates …information about setting up a direct debit mandate online
	Disposal …how to dispose of desktop IT equipment via IT Services
E
	Electronic journals and databases …electronic journals and databases available through ATHENS national service
	Email (Office 365) …information about the Office 365 email service
	Enrolment …online enrolment for new and returning students
	E-research …support for using technology in research
	Exam timetables …access examination tables online
F
	File storage …advice about saving and storing files on the network
	Files.Warwick …information about sharing and receiving files via Files.Warwick
	Forums …information about discussion forums in SiteBuilder
G
	Go.Warwick …the university's web redirection service
	Graphic design …graphic design services offered by the Web Team
	Groups …creating and managing web groups to control access to web resources
H
	Help Desk …how to get in touch with and where to find the Help Desk
	Help Desk leaflets …free downloadable leaflets from the Help Desk
	Hotspots …accessing the wireless network and locations of wireless hotspots
	HR payroll …information about the HR payroll service
I
	iPad …how to set up an iPad for use at Warwick
	Instant Messaging …Skype for Business is the University's desktop conferencing and instant messaging tool.
	iPhone …how to set up an iPhone for use at Warwick
	IT equipment disposal …how to dispose of desktop IT equipment via IT Services
	IT equipment maintenance …IT equipment maintenance for departments
	IT equipment purchase …purchasing IT equipment for departments
	Information security service …responding to security incidents and providing advice on IT security requirements
	ITSA Team …IT Service Analysts; help with requirements for something not covered by our standard services
	International scholarships …the International Scholarships Application System allows students to apply for scholarships online
J
	Job advertisements …a service for Human Resources to advertise job vacancies and scholarships online
	Job applications …applying for jobs and processing job applications online
	Journals …electronic journals and databases available through ATHENS national service
L
	Laptop purchase …order laptop computers from University-approved suppliers.
	Laptops …working with desktop and laptop computers
	Leaflets …free downloadable leaflets from the Help Desk
	Lecture capture …automated lecture recording service
	Licensing …information about software licensing
	Linux hosting …an open-source operating system
M
	Mac …support for Apple Mac computers
	Mahara …the centrally supported ePortfolio system
	Maintenance …IT equipment maintenance for departments
	Management information …using Warwick's Data Warehouse to provide university staff with management information
	Membership …the Membership system holds the authoritative record of who is a member of the University
	Mobile phones …information about university-provided mobile phones
	Module registration …online module registration (OMR) allows students to choose and register for modules online
	Moodle …the centrally supported virtual learning environment
	Multimedia production …copying and basic editing of audio-visual media
	Multimedia training courses …details of training courses about a range of multimedia software and tasks
	My student records …the My student records service provides web access to the student records system for both staff and students
	My Warwick ...pilot staff and student personalised information system
N
	Network …information about the network and shared drives
	Networked printing …information about using a networked departmental printer
O
	Office 365 …information about the Office 365 email service
	Online copywriting …copywriting service, consultancy and training for web site editors
	Online credit card payment …information about taking credit card payments online
	Open access work areas …locations and opening hours of computer work areas
	Outlook …information about using the email programme Outlook
	Outlook training courses …details of training courses on Outlook
P
	Passwords …how to change your account password
	Payments …information about taking debit and credit card payments online
	Phones (desk) …request a move or report a fault with an extension
	Phones (mobile) …information about university mobile phones and Warwick MobileNet
	Podcasts …book a digital audio recording of a lecture given in a Centrally Timetabled teaching room
	Postgraduate applications …a service allowing potential postgraduate students to apply online
	PowerPoint training courses …details of training courses on Microsoft PowerPoint
	Printing (networked) …information about using a networked departmental printer
	Printing (work areas) …how to print from work areas, costs and how to buy printer credits
	Purchasing IT equipment …purchasing IT equipment for departments
R
	Redirects …information about Go.Warwick, the service for creating short URLs
	Registering for an account …information about registering for an IT Services account
	Research data management …support for managing research data
	Research training courses …details of training courses to enhance your teaching and research
	Residential network …information about the residential network for on-campus accommodation
	ResNet …information about the residential network for on-campus accommodation
	Reviewing your web site …a service to test the usability and accessibility of your web site
	Room booking …a service for booking rooms on the University campus
S
	Security …respond to security incidents where there is an electronic element and advice on IT security requirements
	Service Desk …how to get in touch with and where to find the Help Desk/Service Desk
	Shared drives …information about the network and shared drives
	Single Sign-on …information about accessing University web sites with your username and password
	Site Design …part of the service offered to help you create your own web site
	SiteBuilder …the University's web publishing tool
	Skype for Business …the University's desktop conferencing and instant messaging tool.
	Software …software available for download
	Spreadsheet training courses …details of training courses in Microsoft Excel
	Secure Sockets Layer (SSL) Certificates …technical information on obtaining and installing SSL certificates
	Student records (SITS:Vision) …information about the SITS student records service
	System Support Service …systems support for students and staff using privately owned computers
T
	Tabula …the student administration tool for academic departments
	Teaching and learning technology …support for using technology in teaching
	Teaching rooms …audio visual support for centrally timetabled rooms
	Telephones (desk) …request a move or report a fault with an extension
	Telephones (mobile) …information about university mobile phones and Warwick MobileNet
	Timetabling …information about the online teaching timetable service
	Training …browse a catalogue of IT training courses and book a session
	Transaction tracking …a service which tracks all the transactions made during the online payment process
	Tutor training service …find training advice and support or book a one-to-one training session
	TV programme recording …how to request a recording of a television programme for teaching or research
U
	University card photo submission …upload an ID photo online for use on your University membership card
V
	Video conferencing …information about the University's video conferencing facilities
	VPN …a secure method to connect to the University campus network
W
	Warwick Blogs …information about Warwick Blogs, the University's blog publishing tool
	Warwick MobileNet …information about university mobile phones and Warwick MobileNet
	Web design and review consultancy …web site and home page design service, including web site review and restructure
	Web forward …point an external domain name at a SiteBuilder page
	Web Groups …information on creating and managing web groups to control access to web resources
	Web publishing training courses …details of training courses about Sitebuilder
	Web Sign-on …information about accessing university web sites with your username and password
	Wireless hotspots …information about accessing the wireless network and locations of wireless hotspots
	Word processing training courses …details of training courses in Microsoft Word
	Work area printing …how to print from work areas, costs and how to buy printer credits
	Work areas …locations and opening hours of computer work areas