Date: Wednesday 26 April 2006

Time: 12:30

Venue: CMR1.1, University House

Speaker: Carol Hall, Customer Services Manager, IT Servi

This session presents an opportunity to discuss what we mean by customer service and will offer advice on how to manage customer expectations. It will also provide tips on developing realistic processes to help departments service CPD clients and ensure a good relationship is maintained before, during and after a course. There will be plenty of opportunity to ask questions, discuss the issues raised and apply them to individual department activities.

Please email cpdoffice@warwick.ac.uk by 21 April to book your place, giving details of any special dietary requirements.

Spaces are limited, therefore, if you book a place but are then unable to attend, please notify the CPD Office as soon as possible.