Phishing emails

What is a “phishing” email?

A “phishing” email is a hoax aimed at getting hold of your personal details or money. These come in many shapes and sizes, but a classic is “Dear customer, please click this link and fill in your account details or we will deactivate your account”, made to look as if it’s coming from your bank.

See our list of real examples for more.

4 tips

  1. The University will never email or phone you asking you to confirm your account details.
  2. Any email asking for your bank details is a fraud, without exception.
  3. Just got a file or link in an email from someone you don’t know or weren’t expecting? Think twice before opening it as people may not be who they claim to be!
  4. If in doubt, contact our Help Desk on 73737.

These are our 4 simple tips to help you avoid become the victim of a phishing scam.

Identifying a phishing email

Here are a few traits that phishing emails tend to have in common. Watch out for them:


What is email SPAM?

Email SPAM is when someone sends emails to lots of people who aren’t interested in them. Usually trying to sell you something.

What do ITS do to try to reduce the amount of SPAM?

As a distinctly visible target for spammers, the University has to take several measures to counteract the volume that we receive. These include:

We assign each email a score after checking it against all our rules. If the score is too high, we mark it as SPAM. Unfortunately, we can’t be too strict, otherwise we risk blocking genuine emails, so some SPAM will always slip through.

If you’re interested, take a look at this very technical page detailing the full list of checks.

What can I do to reduce the amount of SPAM I receive?

Here are a few simple things you can do to cut the amount of SPAM you receive: