Percentage of time that a request for a page is returned within three seconds from on campus (target: 99.9%)

Month	%
Jan '09*	98.8%
Feb '09	99.81%
Mar '09	100%
Apr '09	99.96%
May '09	99.98%
Jun '09	99.92%
Jul '09	99.92%
Aug '09	99.87%
Sep '09	99.82%
Oct '09**	99.49%
Nov '09	99.73%
Dec '09	99.91%

* This drop was caused by a combination of a network failure, which caused a small percentage of requests to take ~3.5 seconds, over a period of about 3 weeks, and a 4-hour outage of web-sign-on.

** This drop was caused by an extended period of downtime (1am-5am) caused in turn by a failure to recover from a brief network outage. The cause of this failure has now been identified and corrected

Availability off-campus, as measured by Pingdom.com (30 second timeout, from at least 2 out of 10 locations ) (no target set)

Month	%
Jan '09	99.71%
Feb '09	99.93%
Mar '09	99.87%
Apr '09	99.95%
May '09	99.90%
Jun '09	99.93%
Jul '09	100%
Aug '09	99.98
Sept '09	100%
Oct '09	99.75%
Nov '09	99.93%
Dec '09	99.98%

Percentage of time that a request for a websignon UserLookup request is returned within 5 seconds from within our datacenter* (target: 99.5%)

Month	%
Jan '09	99.51%
Feb '09	99.99%
Mar '09	100%
Apr '09	100%
May '09	99.98%
Jun '09	100%
Jul '09	99.88%
Aug '09	100%
Sep '09	99.95%
Oct '09	99.98%
Nov '09	100%
Dec '09	100%

* This might seem contrived. But 5 seconds is the threshold at which other applications will time-out a request to websignon, and since the vast majority of WSOS-enabled apps live in our datacentres, that's where we should measure from.